Questions, answered.

Two tracks. In API-orderable countries (LT, UK, NL, IE, PL, LV, EE and more) a single order returns an active number in the same call. Where the regulator requires documents, provisioning takes about 3 to 15 business days once your file is complete.

Tier-2 EU (DE, IT, FR, ES, AT...), Switzerland, US toll-free, and AU mobile require proof of address, a company registration extract, signatory ID, and sometimes an end-user statement. We collect these once and reuse them across orders.

Local, national, toll-free, and mobile DIDs across 50+ countries. Mobile ranges are SMS-capable for two-way customer comms.

Yes, wherever the destination supports porting, at no markup beyond the upstream pass-through cost. EU porting typically takes 5 to 10 business days, UK around 5, and US toll-free RespOrg changes 3 to 5. Outgoing ports are processed within one business day of a valid LOA.

Three tiers. Platinum targets MOS 4.2 and ASR 45%+, Gold 3.8 and 35%+, Silver 3.2 and 20%+. MOS is computed from RTCP and synthetic test calls every 5 minutes; ASR and call duration are sampled per route per hour on a 30-day rolling average.

A route that falls below its tier threshold for two consecutive measurement windows rotates out automatically. It only returns after a passing 24-hour soak, so a slipping route never reaches your customers.

Platinum guarantees CLI end to end. Gold delivers it where possible. Silver is non-CLI and lowest-price, for non-retail traffic where caller-ID delivery is not critical.

We are a Voxbeam reseller as part of a multi-upstream strategy. You contract with us, not the upstream, and no SIP configuration changes when upstreams are added or removed. We notify every active customer 14 days before traffic starts routing over a new upstream.

Tell us which countries matter and a country-by-country rate deck lands within one business day. Current and upcoming rate decks, plus rate-change notifications, live in the portal.

Outbound: lead qualification and meeting booking, surveys, appointment reminders, and renewal nudges. Inbound: reception with intelligent transfer, support triage with ticket creation, and order-status lookups. It hands off to a human cleanly when needed.

Yes. It plugs into your CRM, our DIDs, and our voice termination, so when something looks off there is one bill, one team, and one number to call.

English and Lithuanian today, with multilingual greetings on inbound calls.

Send us your script and we spin up a sandbox with a DID and a CRM webhook within a day. The first 100 minutes are on us.

Wholesale access starts with a short beta application: your legal entity and a primary contact. We run KYB and grant access as telephony capacity opens. Larger or sales-led accounts can talk to our team first.

A company registration extract and tax ID, beneficial-ownership disclosure for owners above 25%, government-issued ID for the responsible signatory, and a description of intended traffic. Checks are proportionate to volume and risk.

Customer data, invoices, KYB documents, and CDRs live in Hetzner data centres in Germany and are replicated within the EU. Only short-lived edge caches leave; no long-term customer data sits at the edge.

Lithuania, under the EU regulatory framework. Foreign requests must come through EU channels, and we notify customers unless a court order forbids it. Exercise GDPR rights by writing to [email protected].

Yes. New customers are screened against EU, UK OFSI, and US OFAC lists at onboarding and rescreened on list updates. We do not knowingly carry traffic to or from sanctioned parties.

One bill across numbers, voice termination, and the AI dialer. You contract with us, not an upstream, so there is a single relationship behind every line item.